The Customer Service Managers Toolbox

 The Customer Service Managers Toolbox



To provide Customer Service Managers and Team Leaders with a proven, easy-to-apply toolbox of skills and principles that can create a significant shift in team commitment to delivering exceptional customer service.


Do You Want Your Customer Service Managers To Learn How To:

  • Create a customer-focused culture that consistently delivers high-quality service
  • Encourage team members to generate solutions rather than relying on the boss to think them up
  • Take personal ownership for resolving customer complaints as much as they can before
  • Promote a focus on customer satisfaction as well as customer service
  • Identify no-cost and low-cost methods of reducing the cost of serving your customers
  • Proactively retain customers who wish to move their account to one of your competitors


Investment Options

You can choose a Standard, Tailored or Bespoke programme.  To find out more about each option, please click here.


Get In TouchCall our expert team on 0845 052 3701 to discuss your needs in more detail or email