Retail Customer Service Booster

 Retail Customer Service Training Course

 

Purpose:

To provide participants with a hands-on, experiential learning opportunity on how they can boost financial performance, engender trust and develop customer loyalty with a bespoke approach to customer service.

Do You Want Your Team To Learn How To:

 

  • Quickly and easily identify and act upon the prospects decision-making criteria
  • Present your products or services in a manner that removes pricing as a major decision point
  • Ask precise questions that develop a more collaborative relationship between your team and the prospect
  • Subtly identify the prospects price limit without asking outright
  • Get prospects and customers actively involved in their buying experience
  • Reduce and/or remove the prospects’ desire to ‘shop around’ or seek a price match elsewhere
  • Deal with complaints proactively and restore trust for your store and your brand
  • Proactively and politely seek referrals from satisfied customers to boost your revenue and profit

 

Investment Options

You can choose a Standard, Tailored or Bespoke programme.  To find out more about each option, please click here.

Get In Touch

Call our expert team on 0845 052 3701 to discuss your needs or email Team@CustomerServiceTrainingCourses.co.uk