Emotionally Intelligent Customer Service

Emotionally Intelligent Customer Service


To provide participants with an in-depth understanding of how to significantly boost customer service and satisfaction levels with Emotional Intelligence skills.


Do You Want Your Customer Service Team To Learn How To:

  • Quickly develop high levels of trust with your customers
  • Rapidly develop a collaborative, authentic dialogue that delivers high quality outputs
  • Uncover key issues whilst retaining trust, rapport and collaboration
  • Demonstrate genuine empathy whilst protecting your organisation policy and/or position
  • Lead conversations that can identify potential selling opportunities and income generation
  • Remain politely assertive with a win-win mindset
  • Negotiate the resolution of issues more confidently and competently
  • Use customer satisfaction as a sales generation and retention tool


Duration: Highly interactive, practical 1-day and 2-day customer satisfaction training programmes are available.


Investment Options

You can choose a Standard, Tailored or Bespoke programme.  To find out more about each option, please click here.

Get In Touch

Call our expert team on 0845 052 3701 to discuss your needs or email Team@CustomerServiceTrainingCourses.co.uk