Customer Service Training For Hospitality Industry

Customer Service Training For Hospitality Industry



To provide customer service teams with a hands-on learning experience that will boost and maintain excellent guest service and satisfaction.


Do You Want Your Customer Service Team To:

  • Understand key drivers of guest (dis) satisfaction and how they impact your revenue
  • Anticipate potential issues and ensure that workarounds are implemented
  • Take more personal ownership for guest satisfaction
  • Move from a ‘Can Do’ attitude to a ‘Will Do’ attitude
  • Learn 10 no-cost methods of improving guest satisfaction
  • Deal with the guest from hell proactively and persuasively
  • Identify potential future revenue opportunities for your hotel
  • Listen attentively and respond proactively
  • Ask the one question that can transform your guests experience of your hotel


Duration:    Action-Packed 1 Day Programme.


Investment Options

You can choose a Standard, Tailored or Bespoke programme.  To find out more about each option, please click here.


Get In Touch

Call our expert team on 0845 052 3701 to discuss your needs or email