Customer Satisfaction Maximiser

Maximising Customer Satisfaction



To provide participants with a practical toolbox of skills and communication patterns that focus purely on maximising customer satisfaction.


Do You Want Your Customer Service Team To Learn How To:

  • Differentiate customer service from customer satisfaction
  • Quickly identify the key issue the customer wants resolving
  • Remain politely assertive when the customer is venting their anger at you
  • Ask precise questions to develop rapport and identify opportunities to satisfy customer needs
  • Develop high levels of clarity and understanding to ensure that the key issue is resolved effectively
  • Avoid offering a financial solution (too early) when dealing with a customer complaint
  • Avoid the top 5 misunderstandings that damage or destroy customer satisfaction
  • Easily ensure that the customer is actually satisfied with your quality of service
  • Use customer satisfaction as a sales generation and retention tool
  • Appreciate the direct link between customer satisfaction and bottom line financial performance


Duration: Highly interactive, practical 1-day and 2-day customer satisfaction training programmes are available.


Investment Options

You can choose a Standard, Tailored or Bespoke programme.  To find out more about each option, please click here.

Get In Touch

Call our expert team on 0845 052 3701 to discuss your needs or email