Customer Service Excellence

Customer Service Excellence



To equip your customer service team with the skills, approaches and mind-set to deliver genuine excellence in customer service.

Do You Want Your Team To Learn How To:

  • Assess their current customer service skills and identify improvements
  • View their current performance from a customers perspective
  • Appreciate how customer service impacts profitability and job security
  • Maximise personal impact and communicate on many different levels
  • Lead conversations effectively and seamlessly to positive outcomes
  • Develop rapport with customers at the deepest level
  • Use subtle questions to place the customer in a positive emotional state
  • Use excellent customer service as a sales-generation tool
  • Ethically influence customers to recommend your company to others
  • Maintain a balance between quality and productivity


Duration:       Intensive 1 and 2 day training programmes are available.

Investment Options

You can choose a Standard, Tailored or Bespoke programme.  To find out more about each option, please click here.

Get In Touch

Call our expert team on 0845 052 3701 to discuss your needs or email