Contact Centre Customer Service Booster

Contact Centre Customer Service Booster

 

Purpose:

To provide participants with the skills and personal motivation to enhance the level of service delivered in a call centre environment.

 

Do You Want Your Team To Learn How To:

  • Direct conversations more successfully with callers
  • Quickly develop deep levels of rapport and trust with customers
  • Remain focused on low-cost/no-cost solutions when dealing with complaints
  • Develop greater understanding of key issues much more quickly
  • Reduce call duration times whilst enhancing service quality
  • Enhance personal productivity, focus and commitment
  • Implement a supportive coaching environment
  • Develop an awareness of their personal and ‘blind spots’
  • Maximise personal impact with callers and colleagues
  • Develop authentic empathy and a collaborative approach to customer service

Duration: Intensive 1 and 2 day training programmes are available.

Investment Options

You can choose a Standard, Tailored or Bespoke programme.  To find out more about each option, please click here.

Get In Touch

Call our expert team on 0845 052 3701 to discuss your needs or email Team@CustomerServiceTrainingCourses.co.uk