Client Feedback

Clients absolutely love the quality of learning and results our customer service training courses deliver for their organisation.

Every client testimonial you read on this page are verifiable.  ALWAYS ask a potential training and development partner for client testimonials rather than glossy brochures if you want to see if they are as good as they might claim.

Basil Al-Azem, Regional HR Development Manager
The facilitation of the management training programme was superb. As a result of this successful first programme that Summit ran for us I have since recommended them to other divisions of our organisation who have already signed a contract to run some leadership programmes for them.
Basil Al-Azem, Regional HR Development Manager DHL Express
Prof. John Thompson, Professor of Entrepreneurship
Scott Watson clearly understands how managers actually learn to improve. His material and arguments are robust and well researched, but easy to appreciate and easy to understand.
Prof. John Thompson, Professor of Entrepreneurship the University of Huddersfield

 

Sharon Ellis, Head of HR

<em>Originally planned as four workshops covering our management team, we eventually ran nine as we cascaded the programme to our supervisory team. The programme was very successful for several reasons including the content, delivery and the feeling of well being and enthusiasm it generated in all those who attended it.  Many of the hints and tips given are still being used by our employees as they aim to improve the way they work together.</em>

<em>I would recommend Summit to anyone reading this who is considering running such a programme.</em>

Sharon Ellis, Head of HR Denplan (AXA)
Rob Lee, Recruitment and Retention Manager
The enthusiasm that people have brought back to the working environment and has had a positive impact on personal and business goals. This is directly attributable to the programme you delivered. Our expectation was to deliver high quality leadership training to our managers and give them more confidence to try different approaches. Our expectations have been met and the changes implemented will definitely support our business moving forward.
Rob Lee, Recruitment and Retention Manager Royal Bank of Scotland
David Jones, Head of Customer Relations, Recruitment and Training
Scott Watson quickly gained peoples trust and that resulted in them taking focused actions that benefited themselves and the business overall. Summit passed on tools and techniques to develop coaches and line management to achieve sustained positive behavioural change.
David Jones, Head of Customer Relations, Recruitment and Training Orange PCS
Adrian Hodgson, Senior HR Manager
I have worked with Scott and Summit for a number of years on a number of training and development projects. Their approach is thoughtful in considering organisational requirements and thorough in terms of programme delivery and reinforcement.

They rightly value themselves on integrity and gaining a full understanding of the context of needs in both the development and delivery of solutions. Summit has delivered successful team building and self improvement programmes for us in climates of significant change to the business.

Adrian Hodgson, Senior HR Manager Moy Park
Rick Erdos, General Manager
Having been given a brief that our hotel needed some new spark, zest and greater acumen from our sales team, Scott Watson compiled a programme which was very relevant to our needs here in Bahrain. Our team with as many as six different nationalities amongst the 15 attendees commented on how they genuinely enjoyed the days and found the delivery of material very down to earth, practical and engaging. We would not hesitate to work with Summit again and in fact are now beginning preparations to roll our new programmes to Executive management
Rick Erdos, General Manager Radisson Blu, Bahrain
Gillian Henderson, European HR Leader
Our employees and customers have seen the positive benefits of the training, and I would recommend Summit to organisations that are looking for a training solution that is tailored to their specific needs, that engages employees and which has a tangible impact on the organisation.
Gillian Henderson, European HR Leader GE Capital

 

Get In TouchCall our expert team on 0845 052 3701 to discuss your needs in more detail or email Team@CustomerServiceTrainingCourses.co.uk