GE Employee & Financial Services serves internal and external customers across Europe and is committed to delivering excellent quality of service to those customers.

Due to an expansion in the HR and payroll services leading to teams consisting of experienced and new staff, HR managers wanted to enable those teams to do an already excellent job even better by learning practical, proven approaches to maximising customer satisfaction.

The main focus was to be on how to develop more open, productive relationships with customers to improve confidence and credibility as well as how to create a more customer focused culture by taking ownership of outcomes to reduce customer dissatisfaction.



Summit designed and delivered a bespoke and innovative 1-day training programme to help team members enhance their customer satisfaction and relationships building skills.

As a result of the training programme, the HR managers anticipated that positive benefits for the organisation and the internal and external customers would be achieved.

The delegates stated that the training programme had enhanced their self-confidence, their ability to build positive relationships with customers and their willingness to maximise customer satisfaction.

On the strength of those outcomes, Summit was invited to deliver similar events for GE’s HR operations in Holland, Germany, and France.


Gillian Henderson, European HR Leader
Our employees and customers have seen the positive benefits of the customer service training, and I would recommend Summit to organisations that are looking for a training customer service training solution that is tailored to their specific needs, that engages employees and which has a tangible impact on the organisation.
Gillian Henderson, European HR Leader GE Financial Services

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